FAQs

FAQs

Guidelines As to the requirements that need to be met before applications for Awards

Here are some of the most common questions received:

1. WHAT FEEDBACK CAN WE EXPECT THAT WILL HELP US TO IMPROVE OUR BUSINESS AND ENTRIESFOR THE NEXT SEASON?
Generally, 2016 season applications were generally impressive quality and responses.
Some of the generic feedback for 2016 Season applications:
• Individual nominations may need to consider one’s contribution / involvement in industry level initiatives / events / programmes that harness their skills and experiences to be industry leaders and putting Destination Fiji on the global market.
• The Destination Marketing Category criteria is being reviewed to relate well to tourism marketing. In the past, it has been exciting to note the marketing activities carried out by applicants. Yet some applications lacked to provide information on how various marketing activities linked to strategies and furthermore describe with evidence how these were effective to achieve the Objective/s of the marketing program.
• The culinary sector of the industry is an important component to any tourism business. Whilst the ambience and food may be perfectly presented, a critical factor that applicants dropped in was to empower their serving staff to be well read with the products on offer. It was the competitive edge for excellence.
• Applicants for tourism sustainability category provided good submissions. There were applicants that seemed to focus more on conservation of natural resources, yet lacked to show how it impacts the bottom line to be able to sustain future demands from various stakeholders of the business. A good example would be on explaining how the business approaches its challenges with supply-chain and innovative solutions explored/implemented to resolve issues.

2. WHAT KEY CHANGE/s DO WE NEED TO BE AWARE OF IN THE 2017 ENTRIES PROCESS?
After a review of the Application Form and process, following are some changes to note in the 2017 season:
• The Applications will now be referred to as Entries.
• There is a Registration of interest period before Entries period will be opened
• Entries forms, guidelines and related information will be uploaded on FETA website for tourism operators to view and complete online
• Entries are encouraged to be submitted online with the FETA Entry form available on the FETA website
• Some categories have been retitled:
o Category 6 – Specialised Services and Support to Industry
o Category 8 – Culinary Services
• Some categories judging criteria and/or eligibility have been reviewed:
o Category 6 – Specialised Services and Support to Industry
o Category 7 – Tourism Sustainability
o Category 8 – Culinary Services
o Category 9 – Destination Marketing
o Category 10 – Accommodation Budget (Eligibility criteria change only)

3. SHOULD I GET A PROFESSIONAL TO COMPLETE MY ENTRY FORM?
• Not encouraged! Judges want to see the passion for excellence that comes from the Applicant as it provides evidence within rather than marketing-document with ‘fluff’.
• Again, please get in touch with us if you need assistance

4. I AM A SMALL BUSINESS, HOW CAN I COMPETE AGAINST LARGE ONES WITH MORE RESOURCES?
Our judges are well used to comparing businesses of very different types and sizes, usually asking themselves the question: “can this business be any better at what it is?” as well as "how well does this business deliver to its target audience?" In the past this has led to satisfactory comparisons of boutique hotels with large complexes, as well as tour companies with transport businesses. Customer expectations differ for different businesses types and sizes, and so do those of our judges.

5. I’M A LARGE BUSINESS, HOW CAN I COMPETE AGAINST A SMALL ONE THAT ONLY HAS TO MAINTAIN ONE PROPERTY?
See answer above – the same answer applies!

6. I AM INTERESTED TO APPLY BUT CANNOT SEE A CATEGORY FOR ‘MY TYPE OF BUSINESS
Tourism is a huge and diverse industry and we try to offer an opportunity for every business to enter, but need to balance this out with categories that have enough entries to make them viable and the need for an awards night that finishes at a decent time!
If you are not sure of the category to match your business, please get in touch with us and we'll give you guidance on what to do.

7. IT SEEMS THE SAME BUSINESSES WIN?
Entries are judged on merit of its submission. It is testimony to the strength of applications received and being able to respond accurately to the Category criteria and guidelines. Furthermore, a key aspect to winning is ensuring that as a Finalist you are closing the gap between the written document and the customer experience/s of the products/services of the business. In the past, some applicants have really let their entries down by the lack of substantive information upon which to make any reasonable assessments. Some applications are full of ‘motherhood statements’ and are more like promotional brochures than providing assessable information.
More is not better, rather focus on the information required in the questions and guidelines that allow judges to assess the key aspects of their suitability for the award.

8. HOW CAN I ANSWER THE PROFESSIONAL DEVELOPMENT QUESTION IF THE BUSINESS IS JUST ME (OR AND MY PARTNER)?
Continuous professional development applies just as much to business owners and/or managers as well as to their employees, so take the opportunity to relate how you keep abreast with business and industry knowledge and skills.

9. CAN I SUBMIT THE ENTRY (-IES) ELECTRONICALLY?
Yes, this year 2017, we encourage you to submit your entries online by uploading with your online Entry form .
Additional information to the main submission can be emailed to entries@feta.com.fj Size of email should not exceed 20MB. More information on how to submit can found here.