FAQs

Guidelines as to the requirements that need to be met before applications for Awards

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Generally, the past season’s applications were of impressive quality and we receive a great response from participants.  

Some of the generic feedback for the past season’s applications are:

  • Ensure you meet the eligibility requirements of the category you are registering and applying for.
  • Individual nominations may need to consider one’s contribution/involvement in industry-level initiatives/events/programmes that harness their skills and experiences to be industry leaders and put Destination Fiji on the global market.

 

Consider the following: 

  • Does the product/individual represent excellence in the field or category?
  • Can this product/individual be held out as an example of excellence and is it aspirational.
  • And finally, how does Fiji’s tourism benefit from the product/individual’s success? 

In response to industry feedback FETA is pleased to announce the following updates to the awards categories:

  • Reference to star rating in accommodation has been removed.
  • Category 9 has two sub categories.
  • Category 10 will now be presented as one award.
  • Category 11 is strictly for B2C product and/or service providers that have not entered any other category.
  • Category 21 is strictly for B2B product and/or service providers that have not entered any other category.

 

Please refer to the award category descriptions in the FETA registration portal to ensure you select the appropriate category for your individual or business nomination.

Not encouraged! Judges want to see the passion for excellence that comes from the applicant as it provides evidence within rather than marketing-document with ‘fluff’.

Again, please get in touch with us if you need assistance.

The assessment process and criteria of each award category is designed to support entries from applicants across the entire spectrum of the tourism industry to ensure maximum opportunity for all tourism operators to participate in the awards.

Entries will be independently assessed by leaders and experts in the field, experienced in comparing businesses of very different types and sizes. Customer expectations differ for different business types and sizes, and so do those of our judges. 

See the answer above – the same answer applies. 

We have extended the categories this year with the intention of making them more inclusive. Fiji’s tourism industry is ever growing and as a result category amendments are carefully considered by the board of trustees to ensure the awards continue to reflect the evolving landscape of Fiji’s tourism. 

If you are not sure of the category is appropriate for you, please get in touch with us. 

Entries are judged on the merit of their submission and site inspection/interview. It is testimony to the strength of applications received and the ability to respond accurately to the category criteria and guidelines. Furthermore, a key aspect to winning is ensuring that as a Finalist you are closing the gap between the written document and the customer experience/s of the products/services of the business. In the past, some applicants have let their entries down by the lack of substantive information upon which to make any reasonable assessments. Some applications are full of ‘motherhood statements’ and are more like promotional brochures than providing assessable information. 
More is not better, rather focus on the information required in the questions and guidelines that allow judges to assess the key aspects of their suitability for the award. 

Continuous professional development applies just as much to business owners and/or managers as well as to their employees, so take the opportunity to relate how you keep abreast with business and industry knowledge and skills. 

Yes, for the FETA 2025 season, all registrations and award submissions must be submitted through our purpose built online portal: https://fetaapps.com/

All submissions must be made by the deadline 18th October 2025. 

We encourage members of Fiji’s tourism industry to stay connected by following the Fiji Excellence in Tourism Awards on Facebook, and subscribing to the weekly newsletters from both Tourism Fiji and the Fiji Hotel and Tourism Association (FHTA), where FETA news and updates are shared throughout the season.